Hosting Suspension and Termination Policy
To ensure seamless hosting services, IT Solutions Yorkshire has set clear guidelines for handling overdue invoices. Understanding these procedures will help you maintain uninterrupted service and prevent any unintended downtime.
Hosting Suspension
Hosting accounts are temporarily suspended when an invoice remains unpaid for 28 days past its due date. During suspension, all website, email, and associated services will be inaccessible until the outstanding balance is cleared. Once payment is made, your hosting services will be promptly reactivated, restoring full access to your website and related resources.
Hosting Termination
If an invoice remains unpaid for 180 days past its due date, the hosting account will be terminated. Termination means that all data, including website files, databases, and emails, will be permanently removed from our servers. To avoid loss of data and service, we encourage timely payment of outstanding invoices or reaching out to our support team if assistance is needed with payments.
Preventing Suspension and Termination
To maintain continuous service, please ensure that all invoices are paid by their due date. Setting up automatic payments or reminders can help prevent accidental oversight. Our support team is always available to assist if you encounter issues or have questions about your invoices.
For further assistance, please contact our support team. We are here to help you avoid interruptions and maintain optimal hosting service for your account.
