Accessing Files via MasterFTP Print

This guide will help you access your files using MasterFTP, a solution designed for users with multiple hosting accounts. Follow these step-by-step instructions to ensure seamless access to your files.

Step 1: Navigate and Login to the Control Panel

1. Open your web browser and go to control.itsyltd.uk.
2. Enter your login credentials (email and password) to access your control panel.

Step 2: Access the MasterFTP Section

1. Once logged in, locate your name in the top-right corner of the screen.
2. Click on your name to reveal a drop-down menu.
3. From the menu, select MasterFTP.

Step 3: Unlock FTP Access

1. You will see a box labelled IP Address. Your public IP address should automatically populate this field.
2. Confirm the IP address is correct, then click Unlock FTP. This step ensures your IP is authorised to access the FTP server. If the IP address does not match your public IP, click Lock and then return to Step 2.

Step 4: Note the FTP Server Details

• FTP Server: masterftp.stackcp.com
  Important: This server address differs from the standard FTP servers you might be used to, so please make a note of it.

Step 5: Configure Your FTP Program

1. Open your preferred FTP program (e.g., FileZilla, Cyberduck).
2. Enter the following details to establish a connection:
   • Server: masterftp.stackcp.com
   • Username: The email address you used to log in to control.itsyltd.uk.
   • Password: The same password you used for control.itsyltd.uk.

Step 6: Access Your Files

• Once connected, you will see a list of all your websites. You now have FTP file access for each of these sites.
• Navigate through the directories to upload, download, or manage your files as needed.

This process provides you with a streamlined way to manage multiple hosting accounts through a single FTP connection. If you encounter any issues or have further questions, don’t hesitate to contact our support team.