Affecting System - Syncro RMM & Emsisoft
05/10/25
We have been advised that a fix has been rolled out to rectify the issue. Please restart your device. If you have any doubt over Emsisoft's functionality, please call us ASAP.
03/10/25
We are aware of a newly identified issue that began today where our RMM platform, Syncro, is clashing with Emsisoft. This is causing unexpected conflicts for some systems.
Our team is actively engaged with both Syncro and Emsisoft to resolve this as quickly as possible. In the meantime, you may notice some disruption until a permanent fix is in place.
We appreciate your patience and understanding while we work on this with our vendors.
Affecting System - my.itsolutionsyorkshire.uk
Please note that MyITSY (https://my.itsolutionsyorkshire.uk) will be unavailable for approx. 1 hour whilst scheduled maintenance is performed.
Affecting System - My ITSY
We are migrating our Client Portal (My ITSY) and therefore there may be periods where it is inaccessible during this time.
Affecting System - my.itsolutionsyorkshire.uk
The My ITSY platform will be down for routine maintenance between 6pm and 7pm on 25.04.24.
Affecting Other - Advanced Custom Fields (ACF) Plugin
We hope this message finds you well. We are writing to inform you about an upcoming security release for the Advanced Custom Fields (ACF) plugin, which is currently utilised on your website. The new release is scheduled for February 2024 and introduces changes to the way ACF renders HTML when displaying website content.
Due to the potential magnitude of these changes and the fact that they are beyond our control, we want to make you aware that addressing any issues resulting from this security release will not be covered under normal support. Instead, resolution services will be chargeable at our normal hourly rate.
We understand the importance of maintaining the security and functionality of your website. Rest assured, we are committed to working as quickly and efficiently as possible to rectify any issues that may arise from this security release.
To facilitate a proactive approach, we kindly request that you log in to WP-Admin at your earliest convenience. Check for any notifications or banners related to ACF, specifically detailing areas that may need addressing. If you encounter any issues or see an ACF Banner, please email us promptly at support@itsolutionsyorkshire.uk with the details so that we can begin the resolution process.
We understand that changes of this nature may be concerning, and we appreciate your patience during this transition period. We assure you that our team is dedicated to minimising any disruptions and ensuring the smooth operation of your website.
If you have any questions or concerns regarding this upcoming release, feel free to reach out to us at support@itsolutionsyorkshire.uk.
Thank you for your understanding and cooperation.
Affecting Server - Shared
Our monitoring systems have detected a rise in error corrections from a specific memory module within one of our Virtual Private Server (VPS) hosts. We plan to perform urgent maintenance to substitute the malfunctioning module to prevent potential unscheduled service disruptions. We have arranged a maintenance period from 0500 to 0600 UTC on Friday, 29th December 2023. We are committed to reducing any service downtime to the minimum; however, VPSs running on this kvmhost will experience a brief downtime as we gracefully shut down the instances to replace the component. Expected maximum downtime duration is 30 minutes. We apologise for any inconvenience this maintenance may cause.
