Billing Information and Payment Policy
Understanding our billing and invoicing policies will help you stay on top of payments and avoid service interruptions. Below is an outline of how and when invoices are generated, as well as the procedures for handling overdue payments.
Invoice Generation
- Labour and Hardware Invoices: Invoices for billable items such as labour and hardware are generated 4 days before their due date. The due date is typically set for a Friday, with invoices sent out on the preceding Monday.
- Subscription Invoices: Invoices for subscriptions are generated 7 days before their due date. The exact day may vary depending on the subscription renewal date, which may occasionally fall on a weekend. Please review and action these invoices promptly to ensure continuity of service.
Payment Reminders
To keep you informed of any outstanding balances, our system automatically sends payment reminders at the following intervals:
- 7 days after the due date
- 14 days after the due date
- 21 days after the due date
Late Payments and Admin Fees
If an invoice remains unpaid for 28 days past its due date, an admin fee of 10% (minimum of £25) will be added to the outstanding amount. At this point, services may also be suspended, and debt collection procedures may be initiated.
Service Termination for Long Overdue Invoices
When an invoice reaches 180 days overdue, all associated services will be cancelled and terminated automatically. Please be aware that this may result in permanent data loss. To avoid this, we encourage prompt payment or contacting us if you are unable to meet the due date.
Automatic Payments with Stored Cards
If a card is stored for automatic payments, our system will automatically retry the payment weekly for up to 50 weeks or until the payment is successfully processed.
Financial Hardship Support
If you are experiencing financial hardship, please don’t hesitate to reach out to us. We are committed to working with our clients to find flexible payment solutions and ensure continued service wherever possible.
For any questions or further assistance with billing, please contact our support team. We are here to help you manage your account smoothly and effectively.
